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Need Help?

Intake and Referral

Do you need help?

Not sure which service is right for you but would like to learn more? Talk to us.

We have a team of friendly staff to help you. We are your link to all types of information, services and groups, both near and far. We process over 5,000 new referrals each year!

Our intake and referral team are the first stop for new client referrals and requests from hospital staff, local doctors and people who need help. You can call our team to discuss options for yourself, a family member or a client. We pride ourselves on the way we process referrals quickly and efficiently.

You can also come into one of our centres any morning or afternoon, Monday to Friday, and have a chat with one of our Intake workers.

We can provide information about:

  • the services we offer and any costs to you
  • the services we don’t offer and where to get them
  • how to get immediate crisis or emergency help
  • where to go for advice on a range of topics such as needle and syringe exchange, social groups where you can meet other people or how to find a language interpreter.

Our team can work with you to match the service to your needs and we always welcome your enquiry. We believe, ‘there’s no such thing as a wrong call’.

Who can use the service?

All people are welcome to call us or come in to find out about our services and groups, or to ask about other health and wellbeing services. If we are busy we give priority to those with the most need and they will be seen first.

Where is the service offered?

The service is offered at our following centres:

  • St Kilda (Mitford St and Inkerman St)
  • Prahran
  • South Melbourne.

When is the service available?

The service is open Monday to Friday, 10am – 12.30pm and 2pm – 4.30pm, except Inkerman St which opens Tues to Fri 1.00 – 5.00pm.

How much does the service cost?

The service is free of charge.

Further information

To learn more please telephone: 9525 1300

Or email adminenquiries@ischs.org.au

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