Your Rights & Responsibilities
Every person who receives a service or participates in our programs and activities has the following rights and responsibilities:
Your health rights
You have the right to decide what happens to you and to make decisions about any treatment, advice or procedure that is offered to you.
You have the right to join in making decisions and choices about your care and about health service planning.
You have the right to receive this information in a language that you understand.
Quality and safe services
You have the right to receive services:
- where you are treated with respect and dignity by all staff
- that are of a high and safe quality, that is you are given professional care from skilled and capable people
- that are culturally sensitive
- regardless of your ability to pay
- without discrimination based on age, breastfeeding, carer status, disability, employment, family responsibility, gender, gender identity, industrial activity, lawful sexual activity, marital status, parental status, physical features, political belief or activity, pregnancy, race, religious beliefs or activity, sexual orientation, or through personal association with someone who has, or is assumed to have, any of these characteristics.
You have the right to health care and you can access services to help with your health care needs. You have the right to access your file except where prohibited by law. To access your file, please telephone reception and ask to speak to, or visit, the Client Health Records Officer. Go to the Access Your Information page for more information.
Privacy and confidentiality
Rights of refusal
You have the right to:
- withdraw consent to a service
- refuse any service, treatment or advice offered by ISCHS
NB: You are entitled to reapply to the service at any time by speaking to the Information and Referral Worker.
- refuse health care from a particular worker
- refuse the presence of others not directly involved in your care
- request the support of an advocate to assist with any issue relating to your health, our Intake and Referral Worker can help you find an advocate service.
Comment and Feedback
You have a right to comment on your care and have any concerns addressed. You can complain about your care and have your concerns dealt with properly and promptly. This will not affect your ability to receive a quality service from us.
We ask for your information so that your health worker can discuss the right advice with you. You are able to choose to accept or reject that advice. We ask you to understand that your lifestyle choices may affect your health.
When you are in any of our centres or taking part in ISCHS programs you need to follow all rules to ensure safety for yourself and others.
Involvement and commitment
We ask for your involvement in designing and participating in your care plan so that we can achieve the best outcome.
We ask that you keep appointments unless something unexpected happens. If you are unable to come to an appointment you need to tell an ISCHS worker at least 24 hours before the time of your appointment. For some services you may be charged a fee if you miss an appointment without telling us.
You are expected to respect the privacy of others you may see or meet at ISCHS centres, services or programs.
Respect and dignity
You are expected to treat staff and other service users with respect and dignity.
- Community Directory Support socially inclusive cafes & organisations in our local area, using the ISCH ‘Welcome’ directory
- Check out ISCH on LinkedIn Visit the ISCH LinkedIn page for updates on current vacancies and information about working with us!
- Trauma and Homelessness Initiative ISCH has been involved in some very important work around trauma and homelessness. Read about it here.
- SHIP Social Health & Inclusion Port (SHIP) Residents and organisations working together to create a healthy and inclusive Port Melbourne community.
- Case Management Learn more about how our skilled team of case managers can assist you.
- Housing and Homeless Supporting people who are homeless or at risk of homelessness is a focus of our services.
- Group Work View our Group Work page for a group program that might be right for you.